Job Application - Celebration Church

Job Posting OPEN

IT Systems Support I

Non-exempt

Reports To: IT Director


Summary of Role

Provide technical assistance and support related to computer systems, technology hardware, software and databases. Respond to queries, isolates problems, determine and implement solutions and configure, install and set up organization needs.


Position Status & Schedule

Full-time, Saturday 3:30p-7p, Sunday 8a-1:30, and Monday-Thursday 9am-5pm. Christmas & Easter service dates and times are black out days for time off. There may be other events that you are required to work outside of your normal schedule, you will be informed in advance of any of these requirements.


Primary Functions & Responsibilities

Network Systems:

Maintains network performance through network monitoring and analysis.

Secures network by monitoring network access, control, and evaluation

Prepares users by conducting training and support.


Hardware/Software:

Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.

Maintain daily performance of computer systems.

Respond to requests and email messages for staff seeking help or making requests.

Walk through problem-solving process.

Follow up by email to ensure problem is solved

Install, modify, and repair computer hardware and software.

Clean up computers (Screens and cases).

Run diagnostic programs to resolve problems.

Manage and maintain printers.

Maintain and troubleshoot hardware for satellite campuses


Database Systems


Ensure check-in systems are fully operational

Troubleshoot and correct issues as they arise.

Ensure system is running smoothly.

Add new users to the system as needed.

Plan and coordinate security measures alongside IT Director.



Requirements

Mature Christian who calls Celebration Church home and supports the Church’s culture, vision, and values

Unwavering commitment to place Christ first in all you do

Desire to ensure people are known, loved, and celebrated

Continually seeking growth with Christ and encouraging others to do the same

Passion for excellence, always looking to improve

Deep understanding of the value in being part of a family that is unified for a greater cause


Competencies

Able to trouble shoot SaaS and local systems

iOS devices and mobile applications

Mac OSX, Windows Server and Windows

Love for people that involves recruiting and training a Dream Team (volunteers). 


Education & Experience

Experience with basic troubleshooting of technology

Experience working with, recruiting, and leading volunteer teams preferred


Work Environment & Physical Demands

Able to stand, stoop, kneel, walk and lift (up to 30 pounds)


Other Information

Celebration Church is an equal employment opportunity employer to the extent required by law applicable to religious institutions. This job description is not inclusive and often includes other responsibilities. Updated: 10/18/2019